Common Queries

The Info You’re After

Return Policy

On all in-stock jewelry purchases (jewelry already made up), we offer a 15-day money back return policy with a CVR receipt.
Special orders, sized, engraved, or altered merchandise are not returnable, however, exchanges will be considered on a case by case basis.   
Custom orders are only custom to you and are not returnable for a cash refund. However, we will work with you until you’re happy with your design. (Additional charges may apply.)

Jewelry Repair

We have repaired thousands of pieces of jewelry, both for our customers and in the past for many of Eugene's finer jewelry stores.  All repairs are done on our premises and most repairs can be done within 5-10 days.  Victor has truly some of the best jewelry repairs around because they are all still performed by the owners.
Repairs have a 90-day warranty on the area worked on.

Appraisals Service

We offer two different types of appraisals.


Just wanting to know what you have?
This is a free service.  Stop in with your jewelry item, we will quickly clean and polish it (if possible) and give you a verbal estimate of its value.  This is a quick evaluation and is not binding in any way.  This is limited to two pieces at a time.


Do you need an Insurance replacement appraisal?
A more detail appraisal for insurance replacement, you will need to drop off your item at CVR.  Victor will clean and polish your jewelry.  He will weigh the jewelry, measure each stone and photograph the jewelry. This process can take up to a day or two. At that time you can pick up your items.  Victor will then put your appraisal package together on the first Saturday of the month and mail it out to you.  
The cost for this service is $75.00 for the first jewelry item, then $50.00 for each additional piece.

Warranty

Be sure to ask about our warranty.  Jewelry Designs By Victor will stand behind the fine jewelry we make.

 

-We warranty only the diamonds we sell.  For clients personal gemstones, we recommend insuring your jewelry thorough "Jewelers Mutual".

Phone

    541-689-7033

Address

    45 Division Ave. Suite R

    Eugene Oregon, 97404

  

Store hours

    Tuesday through Friday 10 to 5

    Saturday 11 to 4

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